Organization Settings Social Media Public Page (About Sender) Member Directory Companion App

Managing Contact Lists Viewing and Editing Contacts Adding Contacts Manually Importing Contacts from CSV Creating Sign-Up Forms

Writing a Message Proactive Coach Using Templates Adding Images Understanding the Message Summary Pasting from Other Apps Previewing Your Message Adding Tables

Getting Started with ARC Requests Reviewing and Deciding on a Request

Creating an RSVP event Understanding the Event Summary Understanding the Open Event Summary Guest Check-in Seating Arrangements

Sending Your Message Sending From Your Own Domain Setting Your Reply Address

OrgPlanner

Getting Started with Form Builder Building and Editing Forms Working with Smart Presets Managing Form Responses

Getting Started with Email Forwarding Adding and Verifying Your Domain Creating and Managing Email Forwarders Replying As Your Forwarded Email Address in Gmail

Activity Dashboard Usage & Limits Usage History

Workflow Automation Overview Bahá'í Feast Announcement Workflow

What Is a Unit? Adding Your Units Assigning Contacts to Units The Primary Contact Star

How an Election Works Election Basics Who Receives the Ballot Email Quorum Settings Positions and Candidates Who Receives a Ballot Launching and Sending Ballots Reusing an Election

Reading the Results When Quorum Is Not Met Announcing Results to Members Exporting and Record Keeping

HOA Violations

Managing a Violation Case

The violation detail page is where you track a case from open to closed.

Case Timeline

Every action taken on a case — notices sent, reinspections, fines, decisions — appears as one continuous timeline. Completed events show as filled dots with the date and who did it; anything still ahead (like Board Review or Resolved) shows as an outline placeholder so you can see at a glance where the case stands, without a separate summary to keep in sync.

Status actions

  • Send Notice — compose and send a notice to the homeowner, optionally starting from a saved template. The exact text sent is permanently recorded, even if the template is edited afterward.
  • Log Action — record any other event (reinspection, hearing scheduled, fine assessed) without changing the case status.
  • Mark as Cured — confirms the violation was physically corrected. You will be offered a one-click option to also formally resolve the case right away, or you can leave it in Cured status and close it out later.
  • Dismiss — closes the case without a fine or further action.

Reopening a case

If a case was closed or marked cured by mistake, click the ⋮ menu next to the status badge and choose Reopen Violation. This is deliberately one extra click and requires confirmation — reopening is always logged with a timestamp and your name, same as every other action.

Messages

Homeowners can send a message about their violation from their portal. It appears in the Messages card on this page, and you can reply directly — your reply is emailed to the homeowner and saved as part of the case record.

Last updated: August 21, 2026