Creating and Managing Email Forwarders

Creating Forwarding Rules

Once your domain is active, you can create forwarding rules to route emails from your custom addresses to your personal inbox.

Step 1: Add a Forwarding Rule

1. Click Manage Forwarders on your active domain
2. In the "Add New Email" section, enter:
   • From: The address people will send TO (e.g., contact for contact@yourcompany.com)
   • To: Where you want to receive emails (e.g., you@gmail.com)
3. Click Add

Forwarding to Multiple Addresses

You can forward one email address to multiple recipients by separating them with commas:

From: sales
To: john@gmail.com, mary@gmail.com, team@company.com

All three people will receive emails sent to sales@yourcompany.com.

Using Catch-All Forwarding

A catch-all rule forwards ALL emails sent to your domain, even if they don't match any specific rule.

1. In the "From" field, enter: *
2. In the "To" field, enter your email
3. Click Add

Managing Existing Rules

Viewing Rule Statistics

Each forwarding rule shows:

• Emails Forwarded — Total count of forwarded messages
• Last Forwarded — Date of most recent forwarded email
• Status — Active, Paused, or Pending Verification

Pausing a Rule

Need to temporarily stop forwarding without deleting the rule?

1. Click the three-dot menu next to the rule
2. Select Pause

Paused rules won't forward emails until you resume them.

Resuming a Paused Rule

1. Click the three-dot menu next to the paused rule
2. Select Resume

Editing Destinations

To change where emails are forwarded:

1. Click Edit Destinations in the rule menu
2. Modify existing email addresses
3. Add new destinations
4. Remove unwanted destinations
5. Click Save

Deleting a Rule

1. Click the three-dot menu
2. Select Delete
3. Type DELETE FORWARDER to confirm
4. Click Delete

Rule Priority

When multiple rules could match an incoming email, Formtabulous uses this priority:

1. Exact match — contact@yourcompany.com matches a rule for contact
2. Catch-all — If no exact match, the * rule is used

Best Practices

• Use specific rules first — Create rules for common addresses (contact, support, info) before adding a catch-all
• Monitor statistics — Check which addresses receive the most emails to optimize your setup
• Pause instead of delete — If you're unsure about removing a rule, pause it first to see if anyone complains
• Test new rules — After creating a rule, send a test email to verify it works

What Happens When Someone Sends an Email?

1. Email arrives at AWS SES servers
2. Formtabulous checks for an active forwarding rule
3. Email is forwarded to your destination address(es)
4. Statistics are updated (forward count, last forwarded date)
5. You receive the email in your personal inbox

The entire process takes just a few seconds.