Organization Settings Social Media Public Page (About Sender) Member Directory Companion App

Managing Contact Lists Viewing and Editing Contacts Adding Contacts Manually Importing Contacts from CSV Creating Sign-Up Forms

Creating an RSVP event Understanding the Event Summary Understanding the Open Event Summary Guest Check-in Seating Arrangements

Sending Your Message Sending From Your Own Domain Setting Your Reply Address

OrgPlanner

Getting Started with Form Builder Building and Editing Forms Working with Smart Presets Managing Form Responses

Getting Started with Email Forwarding Adding and Verifying Your Domain Creating and Managing Email Forwarders Replying As Your Forwarded Email Address in Gmail

Team Members

Activity Dashboard Usage & Limits Usage History

Workflow Automation Overview Bahá'í Feast Announcement Workflow

GroupPost

Understanding the Message Summary

The Message Summary page gives you a complete picture of how your GroupPost performed after sending — opens, delivery stats, engagement over time, and the full recipient list.

Stat tiles

The three cards at the top update automatically while your message is fresh:

  • Sent — Total recipients the message was delivered to.
  • Opened — How many recipients opened the message, with the open rate shown below.
  • Bounced — Emails that could not be delivered, with the bounce rate shown below.
These numbers refresh automatically — every minute for the first hour, every 5 minutes up to 6 hours, and every 30 minutes up to 24 hours after sending.

Opens over time chart

The area chart shows when recipients opened your message, broken down by hour. The window starts one hour before the first send and ends dynamically — once 90% of all opens have been captured, the chart adds a short tail and stops, so you always see a clean engagement curve rather than days of flat zeroes.

The insight line below the chart tells you how quickly your audience engaged — for example, "90% of opens happened within the first 6 hours of sending."

If your send was interrupted and resumed later, the chart window expands automatically to capture all the activity — it is never artificially capped at 36 hours.

Open rate by domain

The table on the right breaks down your open rate by email provider — gmail.com, yahoo.com, and so on. This helps you spot deliverability issues with a specific provider. A significantly lower open rate on one domain may indicate your messages are landing in spam there.

Recipient list

The full list of recipients appears below the chart. Each row shows:

  • The recipient's name and email address
  • When their copy was sent
  • Their current status — Opened, Delivered, Bounced, Pending, or Unsubscribed

Use the filter dropdown on the right to narrow the list to a specific status group. Use the gear icon to change how many recipients appear per page.

Badges update automatically alongside the stat tiles — you do not need to refresh the page to see who has opened.

Manual refresh

The refresh icon in the top-right corner triggers an immediate update of all stats, the chart, and recipient badges. It is available for 48 hours after the message was sent.

Out for review

When you send a message for review from the preview, the summary shows an Out for review card and the message below it. The reviewer received it by email, exactly as recipients will see it, with buttons to say it looks good, edit it themselves, or leave a comment. The message is locked until they reply. You still send it yourself.

  • Looks good — you get an email, and the Send page shows it was reviewed.
  • Edit it myself — they changed a copy; you go through each change, accepting or rejecting it, then send it.
  • Leave a comment — it returns to your drafts with their comment at the top of the editor; you make the edits.
  • Withdraw and edit — take it back yourself; the review link stops working.
Review is optional and always available from ⋮ More options in the preview. If you edit a reviewed message, the Send page notes that the review was before your latest changes. The review link works once and expires after 7 days; if nobody replies by then, the message unlocks and returns to your drafts.

Scheduled messages

If your message was scheduled for a future time, the summary page shows the scheduled date and recipient count while it is waiting to send. The stat tiles and chart appear once the send has started.

Why did my scheduled message not go out?

If a scheduled message did not send at the expected time, the most common reasons are:

  • Your monthly sending quota was reached before the batch could run
  • The send batch encountered an error — contact support with your message ID and we can investigate
Last updated: October 20, 2026