Who Receives the Ballot Email
Every unit gets one vote. Ballot delivery decides who receives the email carrying that vote.
The two choices
- Send to every owner on the unit — Every owner on file for that unit receives the same ballot email. This is the default for new elections
- Send to one owner per unit — One email per unit, addressed to the primary contact. If no primary has been starred, the first owner added to that unit receives it
One vote either way
The voting link is single-use and belongs to the unit, not the person. Whoever opens it first casts the unit's vote. Anyone who clicks it afterward sees that the ballot has already been submitted, and there is no way for a unit to vote twice.
This is why sending to every owner is safe. It changes how many people receive the ballot; it does not change how many votes exist.
Why send to everyone
With one recipient per unit, that unit has a single point of failure. A stale address, a spam filter, or an owner who is away means the unit cannot vote at all. Across a large association, a handful of those can be the difference between reaching quorum and having to run the election again.
Sending to every owner gives each unit a second chance to be reached. It also removes a decision the board would otherwise be making on a household's behalf — which co-owner votes is for the owners to settle, not the association.
Some states also require election notice to reach each owner of record, not just one per property. Sending to every owner satisfies that without extra work.
What it costs
Units with more than one owner receive more than one email, so this uses more of your monthly sending allowance. The launch screen shows the email count before you commit, and blocks the launch if your plan will not cover it.
When one recipient is correct
Some governing documents name an owner of record who holds the vote for a property. If yours does, choose to send to one owner per unit and star that person as the primary contact on the unit.