Organization Settings Social Media Public Page (About Sender) Member Directory Companion App

Managing Contact Lists Viewing and Editing Contacts Adding Contacts Manually Importing Contacts from CSV Creating Sign-Up Forms

Writing a Message Proactive Coach Using Templates Adding Images Understanding the Message Summary Pasting from Other Apps Previewing Your Message Adding Tables

Creating an RSVP event Understanding the Event Summary Understanding the Open Event Summary Guest Check-in Seating Arrangements

Sending Your Message Sending From Your Own Domain Setting Your Reply Address

OrgPlanner

Getting Started with Form Builder Building and Editing Forms Working with Smart Presets Managing Form Responses

Getting Started with Email Forwarding Adding and Verifying Your Domain Creating and Managing Email Forwarders Replying As Your Forwarded Email Address in Gmail

Activity Dashboard Usage & Limits Usage History

Workflow Automation Overview Bahá'í Feast Announcement Workflow

What Is a Unit? Adding Your Units Assigning Contacts to Units The Primary Contact Star

How an Election Works Election Basics Who Receives the Ballot Email Quorum Settings Positions and Candidates Who Receives a Ballot Launching and Sending Ballots Reusing an Election

Reading the Results When Quorum Is Not Met Announcing Results to Members Exporting and Record Keeping

Getting Started with Violations Logging a Violation Managing a Violation Case Violation Categories Governing Documents & Rules Fine Schedules Notice Templates
HOA ARC Requests

Reviewing and Deciding on a Request

The request detail page shows everything the homeowner submitted, organized into sections — applicant and property, project details, contractor information, and any attached documents or photos.

Making a decision

  • Approve — the request is accepted as submitted.
  • Approve with Conditions — accepted, but only if specific conditions are met (for example, a fence must be stained rather than painted). You must enter at least one condition to use this option.
  • Deny — the request is rejected. You must select at least one reason category (governing-document violation, material, color, dimensions, height, setback, design, landscaping, safety, incomplete application, missing documentation, or other) and provide an explanation.

Type-to-confirm

Every decision — including a plain Approve — requires you to type a confirmation word (APPROVE or DENY) before it can be submitted. This is deliberate: a decision here immediately emails the homeowner and cannot be casually undone, so the extra step protects against an accidental click.

Internal notes

The Internal Notes field on the decision is board-only and is never sent to the homeowner or shown on their portal — use it for anything you want on record for your own future reference.

Decision letters

Once a decision is recorded, a decision letter becomes available as a downloadable PDF, and the request is locked — the homeowner can no longer edit or withdraw it, since it is now part of the board's official decision record.

Resetting a decision

If a decision was made in error, use Reset to Pending to reopen the request for reconsideration.

Last updated: August 21, 2026