Email Forwarder

Adding and Verifying Your Domain

Adding Your Domain

Before you can create email forwarders, you need to add and verify your domain.

Step 1: Add Your Domain

  1. Go to the Email Forwarder section
  2. Click Add Domain
  3. Enter your domain name (e.g., yourcompany.com)
  4. Click Add Domain
Note: Only enter the base domain (example.com), not subdomains (mail.example.com) or www.

Step 2: Understanding DNS Records

After adding your domain, you'll see a list of DNS records that need to be added. Here's what each one does:

TXT Record (Verification)

Purpose: Proves you own the domain

Type: TXT
Host: _formtabulous-forwarder-verify.yourcompany.com
Value: [unique token provided]

MX Record (Mail Routing)

Purpose: Routes incoming emails to AWS SES

Type: MX
Host: @
Priority: 10
Value: inbound-smtp.us-east-1.amazonaws.com

CNAME Records (DKIM Authentication)

Purpose: Authenticates your emails to prevent spam

Type: CNAME
Host: [token]._domainkey.yourcompany.com
Value: [token].dkim.amazonses.com

You'll typically have 3 DKIM records to add.

TXT Record (DMARC Policy)

Purpose: Email authentication policy

Type: TXT
Host: _dmarc.yourcompany.com
Value: v=DMARC1; p=none;

Step 3: Add DNS Records

  1. Log in to your domain registrar (GoDaddy, Namecheap, Cloudflare, etc.)
  2. Find DNS Settings or DNS Management
  3. Add each record exactly as shown in Formtabulous
  4. Save your changes
Common Mistake: Some DNS providers require you to remove the domain from the Host field. For example:
  • Formtabulous shows: _dmarc.yourcompany.com
  • You should enter: _dmarc (without the domain)
Use the toggle in Formtabulous to switch between "full domain" and "without domain" when copying.

Step 4: Verify DNS Propagation

DNS changes can take 5 minutes to 48 hours to propagate globally, but usually complete within 10-30 minutes.

  1. Wait 10-15 minutes after adding DNS records
  2. Click Re-check & Sync in Formtabulous
  3. Watch for the status to change from "Pending DNS" → "Active"

Domain Status Indicators

  • Pending DNS — Waiting for DNS records to be added
  • Verified — TXT record confirmed, but MX or DKIM still pending
  • Pending MX — TXT verified, but MX record not found
  • Active — All records verified, ready to create forwarders

Troubleshooting DNS Issues

DNS Not Verifying After 24 Hours

  1. Check for typos in DNS records (common with long DKIM tokens)
  2. Verify you didn't accidentally add quotes around TXT values
  3. Make sure MX priority is set to 10
  4. Try using a DNS checker tool like MXToolbox.com

"Copy All Records" Button

Use the Copy All Records button to copy all DNS records at once. This is helpful if your DNS provider allows bulk imports.

Once Your Domain is Active

When your domain status shows Active, you're ready to create email forwarding rules! Click Manage Forwarders to get started.

Last updated: April 24, 2026